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FSCRM Docs

Frequently Asked Questions

Frequently asked questions and answers regarding the use of Flight School CRM.

FAQs

What is a CRM?

A CRM, or Customer Relationship Management system, is a software solution designed to help businesses manage and optimize their interactions with customers and clients. For flight schools this means giving your team the tools they need to keep track of prospective student pilots and nurture those leads to become student pilots at your school. This is done in the form of features that are bundled into the software which include:

  1. Lead and Inquiry Management: Flight schools often deal with inquiries from potential students. A CRM helps in capturing, organizing, and following up on leads, ensuring that no prospective students are overlooked and that communication is consistent.

  2. Sales team enhancement: Effective communication between management, team members, and administrative staff is vital. A CRM facilitates seamless communication through features like tasks, notifications, automatic email sends, and centralized communication logs.

  3. Data Analysis and Reporting: CRM systems provide valuable insights through analytics and reporting tools. Flight schools can leverage this data to identify trends, assess the effectiveness of marketing campaigns, and make informed decisions for continuous improvement.

  4. Customer Retention: Many flight schools do not capitalize on digital marketing and CRM software to keep student pilots engaged and active in your community and rely solely day to day interactions with their customers to keep student pilots. Using a CRM helps provide consistent updates about your business to your customers.

  5. Touching the Rolodex: CRMs are the modern equivalent of a Rolodex. FSCRM offers multiple methods of reaching out to active and inactive students. Whether through emails, phone, or text; you can keep track of the communication history and notes to build a vibrant community around your flight school.

How do CRMs help grow flight school businesses?

Many flight schools rely solely on excel sheets and sticky notes. While this works for a while, as your flight school scales and more employees are brought into your team, having a CRM helps manage all of those inquiries to ensure you’re receiving the most posable amount of revenue.

In addition to tracking leads and storing contact information, having a CRM helps identify what part in your sales pipeline needs more attention.

How many user accounts are allowed? Can I have multiple user accounts?

There are no limits on number of users. You can create user accounts for your entire team if you’d like, or just limit it to your front desk and admin team.

How do I get started and setup an account?

Please schedule an onboarding call here. A Right Rudder Marketing team member will set up your account and credentials.

Is FSCRM a scheduler?

FSCRM has calendar functionalities but is not intended to be a replacement for flight school scheduler software. The calendar functionality can be used to set appointments or tours to your flight school, but we do recommend against using the software to manage your scheduling.

How much does FSCRM cost?

Please take a look at our pricing page for more details.

How do I migrate from my existing CRM?

Please review our how to guide on bulk import of CSV contacts. We also offer full done for you onboarding service as well that you might be interested in. Take a look at our pricing page for more details.

Why choose FSCRM over other CRMs out there in the market?

We understand that there are many other different software companies offering CRM features. One of main benefit to using FSCRM compared to others is the cost and number of features. FSCRM provides the functionality your business needs. To get features like automations, newsletters, form builders, integrations, etc. you’re going to need to purchase multiple software packages just to make it work. FSCRM provides a simple solution to lower the amount of technical burden in your business.

We also give this software away for free if you already do marketing with Right Rudder Marketing so for many flight schools, it’s a no brainer.

Lastly, it’s designed with you, a flight school owner, in mind.

Additional Questions

If you have additional questions that were not answered here, please reach out to the FSCRM team by contacting us.

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